Frequently Asked Questions (FAQ)
When will my order ship?
Every item is made especially for you after your order is placed. Orders are typically processed and produced within 2–5 business days before shipping.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
How long does shipping take?
Estimated delivery times are:
United States:
3–7 business days
International:
At this time, we only ship within the United States.
Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances beyond our control.
Are your shirts true to size?
Our Comfort Colors® t-shirts feature a relaxed, unisex fit. Most customers find they fit true to size. If you prefer an oversized look, consider ordering one size up. For the best fit, please review the sizing chart on each product page before placing your order.
Do you accept returns or exchanges?
Because every item is made to order, we do not accept returns or exchanges for ordering the wrong size, selecting the wrong color, or changing your mind.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@gracefulwildsco.com, and we'll be happy to help.
Can I cancel my order?
Cancellation requests must be submitted before your order enters production.
Because orders are typically sent to production once each business day, please contact us as soon as possible after placing your order. While we'll always do our best to accommodate your request, we cannot guarantee cancellations once production has begun.
What if I entered the wrong shipping address?
Please contact us as soon as possible at orders@gracefulwildsco.com.
If your order has not yet entered production, we'll do our best to update your shipping address.
Once production has begun or your order has shipped, we're unable to guarantee address changes.
My package says "Delivered," but I can't find it. What should I do?
Please check with:
- Household members
- Neighbors
- Your mailbox or other delivery locations
- Your local post office
- The shipping carrier
If you're still unable to locate your package, please contact the shipping carrier using your tracking number.
You're also welcome to email us at hello@gracefulwildsco.com, and we'll gladly assist you however we can.
Do you offer custom orders?
At this time, we do not offer custom orders.
We're always adding new designs, so be sure to check back for future collections!
What size should I order?
A detailed sizing chart is included on every product page.
If you're between sizes or prefer a more relaxed, oversized fit, we generally recommend sizing up. If you prefer a more classic fit, choose your usual size.
How should I care for my apparel?
To keep your garment looking its best, we recommend:
- Wash inside out
- Machine wash cold
- Tumble dry low or hang dry
- Do not bleach
- Do not iron directly over the printed design
Following these care instructions will help preserve both the fabric and the artwork.
How can I contact Graceful Wilds Co.?
We're always happy to help!
Email us anytime at:
We typically respond within 1–2 business days.
Last Updated: July 1, 2026